Operator Groups

Create a few groups for your operators in different departments, such as Sales, Customer Service, etc.. (Please note that only one operator can be online in free edition account)

Visitor IP Blocked

Block IPs of some vicious visitors. When you block one visitor successfully, the number of vicious visitors who are blocked will be added and displayed in the tool bar.

Email Signature

Add a live chat button to your email signature in Outlook Express.

Unicode Support

Prove multi-language options for your vsitiors, so you can meet the needs of your visitors around the world.

Notice message

Set up notice message on the top of visitor chat window.

Online/Busy/Away/Hidden Status

Operators can choose any status they want to show after they log in the Chat4Support Operator Software

Chat History

Save all your chat sessions and review chats online.

Visitor Information

Analyze your website's traffic from your visitor's data, such as location, operating system, language, browser, etc.

Referrer and Entry URLs

Analyze where your visitors come from and the search engines they use to find your website.

Visitor Filter

Search for visitors to your website using various combinations of conditions.

Screen Cupture

You can capture any screens and transfer them to whom you are chating with.

Customizable Buttons

Upload images of chat buttons or create your own design, and use them for both online and offline buttons.

Company Banner/Logo

Upload your own images in the chat dialog box.

One Visitor & Multi - Operator Chat

One visitor can chat with more than one operator.

Multi Operator Chat

Operators in different or same departments can chat with each other.

Support Ticket System

Answer questions from visitors who leave messages to the system when operators are off-line. You can sort tickets by departments, operators, and status. (Message Board is available in free account)

Message Board Customization

You may select where website visitors leave a message when operators are offline. Three options available：Message Board, Support Ticket System, URL redirection to another message system.

Welcome Page Customization

Two options available: system default welcome page, URL redirection to your customized welcome page.

One Operator & Multi- Visitor Chat (Concurrent Chat per Operator)

One operator can chat with more than one visitor.

HTML Message Chat

Use HTML formatting in your text chat to change the fonts, adding links, adding images, etc.

Visitor Contact

Query visitor's contact information by VID.

Proactive Invitation

Invite visitors to chat automatically.

Auto-Invitation Visitor

Automatically invite a website visitor to chat when their browsing exceeds a set time.

Transfer Chat

Operator can transfer a chat to another if operator cannot answer a question or inquiry.

Typing Indicator

Display if visitor or operator is typing currently.

Spell Checker

Check your spelling when you are typing. Red wave lines appear under the misspelled words.

Push Images (WebPages)

Push images or web pages to visitor. Visitor can click the URL to browse.

Knowledge Base

Add and edit questions and solutions to a knowledge base, then store, sort and send them to visitors.

Canned Messages

Input and store your most frequently used messages and send them to users easily and without costly delays.

Skype to Phone

Support direct calls to visitors, if the visitors provide a phone number during a chat.

Chat Statistics Report

Help operators to monitor all chats quality from different statistic data, including Success Chat Report, Missing Chat Report, Operator Statistics Report, Operator Login Report, and Chat History.

Visitor Traffic

Monitor visitors' daily and monthly website traffic according to the page view and unique IP by which visitors browse.

Visitor Footprint

Review all web pages that visitor has ever browsed.

Search Keyword Analysis

Build a profile about the keywords visitors used to find and browse your website.

Keyword Match

Input your keywords and match them with those from visitors – to help operators find hot prospects faster.

Chat Survey

Make surveys of chats, so operators can investigate visitors' questions or satisfaction levels.

Valuable Visitor Identification

Identify visitors who have visited the website or important pages before. Operators can discover VIPs by searching the visitors who used keywords that operators had set up. Also identify visitors who have chatted with operators before.

File Upload

Support visitors to send files to operators.

Operator Robot

When the operators are offline or in busy status, the visitors can choose the Robot Knowledge to answer their questions. The visitor only need to type the question with the keyword in the inputbox. Then the robot operator will provide the corresponding answers for them to choose.

Security and Encryption

A SSL (Secure Sockets Layer) encrypts your chat data with visitors, ensuring no one can intercept your critical dialog.

View current chat

Administrators can view current chat contents between operators and visitors.