Online/Offline/Away/Hide Status

Offer choices to login and logoff the chat. You can choose to login to monitor chats, review prior chats, etc. without making yourself available to answer chats, or choose to hide yourself as you login, showing you are offline.

Chat History

Save all your chat sessions and review chats online.

Operator Groups

Create a group for your organization and assign an operator to handle requests from that group. In the Standard Edition or Professional Edition, you can create more groups and assign all operators to handle requests.

Visitor Information

Analyze your website traffic by other data of visitors, such as location, operating system, language, browser, etc.

Referrer and Entry URLs

Analyze where your visitors come from and the search engines they use to find your website.

Visitor Filter

Filter website visitors you would like to find out by various combinations of conditions.

Visitor IP Blocked

Block IPs of some vicious visitors. When you block one visitor successfully, the number of vicious visitors who are blocked will be added and displayed in the tool bar.

Email Signature

Support to add a live chat button to email signature in Outlook Express.

Unicode Support

Supply different language platforms of your choice, so you meet the diverse needs of your visitors.

HTML Message Chat

Allow to use HTML formatting in your text chat, such as changing the fonts, adding links, adding images, etc.

Customizable Buttons

Upload images of chat buttons or create your own design, then replace them to use for both online and offline buttons.

Visitor Contact

Query visitor's contact information by VID.

Proactive Invitation

Invite visitor to chat automatically.

Auto-Invitation Visitor

Auto invite website visitor when the visitor browses website exceeding the set time.

One Visitor Multi Operator Chat

One visitor chats with more than one operator.

One Operator Multi Visitor Chat

One operator chats with more than one visitor.

Multi Operator Chat

Operators in different or same departments chat with each other.

Transfer Chat

Operator transfers chat to another if operator may not be equipped to answer a question or inquiry.

Typing Indicator

Display if visitor or operator is typing currently.

Spell Checker

Check your spelling when you are typing. Shows red wave lines under the misspelled words.

Push Images (WebPages)

Push images or webpages to visitor. Visitor clicks the URL to browse.

Knowledge Base

Enable adding & changing questions from visitors and solutions from our knowledge base in server, then stores, sorts and sends them to visitor instantly.

Canned Messages

Allow you to input and store your most frequently used messages to send them to users easily and without costly delays.

Support Ticket System

Allow you to answer questions from visitors who leave messages to the system when operators are off-line, and sort them to departments that visitors choose.

Company Banner/Logo

Upload your own images in the chat dialog box.

Skype to Phone

Support direct calls to visitors if the visitors provide a phone number during a chat.

Chat Statistics Report

Help operators to monitor all chats quality from different statistic data, including Success Chat Report, Missing Chat Report, Operator Statistics Report, Operator Login Report, and Chat History.

Visitor Traffic

Monitor visitors' daily and monthly website traffic according to the page view and unique IP by which visitors browse.

Visitor Footprint

Review all web pages that visitor has ever browsed.

Search Keyword Analysis

Make statistics about which keywords visitors use to find and browse your website.

Keyword Match

Input the keywords and match with those from visitors, which can make operators find out hot prospects faster.

Chat Survey

Make surveys before and after chats, by which operators investigate visitors' questions or satisfaction about products and services.

Valuable Visitor Identification

Identify visitors who ever browse the website or some important pages. Operators can search the visitors who use keywords that are matched with the ones operators pre-set and find out VIPs. Also identify visitors who chat with operator before.

Temp File Upload

Support visitors to transfer files to operators.

SSL

A SSL (Secure Sockets Layer) encrypts your chat data with visitors, ensuring no one can intercept your critical dialog.