Product Overview


Chat4Support is a customer service and marketing tool that lets visitors to your website communicate with your staff in real-time. Visitors to your website simply click a Chat4Support button and are connected with one of your representatives. Your representative can assist the visitor by providing information, links, graphics, or even guiding them through your website. You can also initiate chat invitations to valuable visitors. Chat4Support Pro can monitor website traffic, record visitors' footprint, identify valuable visitors and analyze their search engine and keyword usages.

             Requirements

   Chat4Support supports Windows NT 4.0, Windows 2000, Windows 2003, Windows XP and Windows Vista.
  • 128M Memory or above
  • 10 MB free disk space
  • IBM compatible PC with a Pentium- Class   Microprocessor
  • TCP/IP installed
  • Internet Explorer 6.0 or above

Editions (Compare Editions)

Product Edition Free Edition
180 Days FREE with basic live chat functions, including email signature and visitor IP blocked.
Only one operator is allowed to be online at a time. Message Board (instead of Support Ticket System) is available when operator is offine. )

Product Edition Lite Edition
$6/month with more special features such as support ticket system, customizable buttons, company banner/logo, and screen capture, etc..

Product Edition Standard Edition
15-Day free trial with more advanced features such as auto-invitation, proactive chat invitation, knowledge base management, concurrent chat per visitor, and chat transfer, etc.

Product Edition Professional Edition
15-Day free trial to monitor visitor traffic, match keywords from visitors, review visitor footprint, as well as analyze visitor's referrers, search keyword usage, monitor chat statistics report, identify valuable visitors and use SSL.

How to SET UP Chat4Support?

  1. Download Chat4Support client software
  2. Install software (Run .exe file you download)
  3. Sign-up a new account
    (Click “Sign up a new account” in software. Or Sign up on the Chat4Support homepage)
  4. Run Chat4Support application, and login as a new user
  5. Generate new chat button HTML codes
  6. Paste the chat button HTML codes into your web pages where you wish to have a chat button appear