Chat4Support
Tips to Choose Best Free Live Support Software

If you are seeking live chat support software for your website, it is very important for you to undertand some key factors that will have great impacts on your online business and live customer support quality. Here are some helpful tips on how to choose a best free live support software product for website.

 

Tips 1: Understand what criteria are used for assessing live support chat software. A good live support software must have the following characteristics:


  • Live chat support software must allow online operators to have concurrent chats with website visitors.
  • A good live support tool should have a proactive chat inviatation feature that lets you to invite website visitors to chat instantly.
  • Website support software must has a support ticket system to let website visitors to leave a message when operators go offline.
  • Online support software for website should be able to provide many live assistance messures to help web visitors. For example, Operators can transfer files, screenshots to the visitors browsing a web page, and even can call them via Skype.
  • Live help support software should have a knowledge base database and canned message list to let operators to send prepared solutions and greeting phrases to customers online.
  • The best live support software is not only a website chat software application, but also a website visitor tracking program to monitor website visitor activities, including their keywords used on search enginers, and time spent on each webpage.
  • Live support program must be easy-to-use, and easy to set up a live chat for website.
  • A reliable live support system must be running all day with 24*7 up time.
  • Live chat free trial is available to let users to evaluate all professional features of the live support application.
  • A powerful livesupport software certainly will have many useful features to support the growth of your business, such as website traffic stats, chat history viewer, SSL support, multi-language versions, etc.

Chat4Support is such a free live support software product. This FREE live chat support tool can help you sell your products on line and supply realtime live support and customer services by live chatting with your customers or visitors browsing your site. Chat live with your customers or visitors on website to answer their inquiries and assist them in completing online sales process. This kind of support chat software will help in closing sales faster than email or even phone. Providing live support brings more confidence to your customers to place an order. Chat4Support is a great live support solution for you to build an interactive website with live assistance service. This live chat support software is qualified to be a professional live support software, and live chat free version is available for a business starter and individual. In addition, this online support tool allows you to easily use a hyperlink as chat button codes, so that you don't need to use HTML codes to create your live support button for your website. If you need a business live support software solution with more features, please try Chat4Support, which lets you add live chat to your website.

 

Tip 2: Install a live support system on website to evaluate whether it can meet your needs. Here are some steps on how to install live chat on website. (Here is an example of Chat4Support setup)


  1. Download the Operator Client software from the download page of the product website
  2. Install the operator software on your computer (Run .exe file in the software package you download)
  3. Sign up a new operator support chat account (Click "Sign up a new account" inside the program. Or Sign up on the Chat 4 Support software website's home page)
  4. Run the live support widget software, and log in with the account name and user name
  5. Generate new live chat button HTML codes
  6. Add the support button HTML codes into your webpages on which you wish to have a chat button to appear

 

Tip 3: When you decide to buy live support software, compare the prices and feature list to determine a cost-effective and affordable live chat support program. Ideally, there are should be a few edition options including a free version live support software that allows a business beginner having lmited budget to use in the start stage.

 

Chat4Support is a recommended live support software that can meet all the above criteria of a good live chat software for customer support. The following contents provide more details about this online chat support software.

 


Chat4Support -- Business Live Support Software, Website Visitor Tracking, and Support Ticket Solution


Operator Chat

Key Features of Free Live Chat Support Software (Chat 4 Support)

  1. Live Support Chat, Proactive Chat for Support, Online Support Chat Statistics , Chat History, Call Skype for Chat Support
  2. Website Visitor Tracking, Website Traffic Stats,Keyword & Referrer Analyzer
  3. Support Ticket System, Knowledge Base for Live Chat Support, SSL Support, File Transfer for Live Assistance (Some are in Pro and Standard versions.)

Chat4Support is a professional free live support chat software system. You just need generate live support script and paste the html button codes to your website. Start a live chat with your visitors for free real time after Chat4Support setup in seconds. Use this free chat support tool to implement website interaction. Free live support suit of Chat4Support software is available on the product website!. Please download this great live support messenger for your online business.


In addition, Chat4Support Professional version has website traffic monitoring and visitor tracking features that are for 5-day free trial. Please sign up a chat operator account for free and log in to the Chat4Support back-end web admin system to view your website traffic statistics data.

 

Once you implement a live support solution for business, you can greatly imporve customer service support on website. You may also need to improve online marketing performance and then increase your sales. Chat4Support software can be also considered as a marketing tool in addition to offer live support. With the online chat support software, you can not only interact with your customers in real time, but also know how they find you, say, from Google, Bing, or anywhere on some internet communities, like blogs and forums. And you also find which keywords are very effective to bring valuable customers to your website.


Therefore, Chat4Support is a good website support tool to increase your online sales volume, provide live technical assistance, and use your website or online platform to efficiently meet your customer service needs. Live support features of Chat4Support system can offer your clients with better customer supports with real time chats!

 

No matter you are a website owner, online store operator, e-business manager, customer support staff, or sales representative, you would like to add chat support to website so that you can conveniently initiate a chat with your visitors online in real-time. A cost-effective or free chat support solution will be very useful for you to do this. Especially ,free support chat solution is a necessary for an online business starter because don't need to pay for a service that let you have a live support chat with website visitors. It will help grow your business firstly, then you may have budget to purchase advanced live customer support solutions. Another kind of professionals who like to buy the live help software is a website designer or website developer, who are looking for chat button scripts for clients. ChatSupport is a very good app for live support chat button script with proactive invitation. You can use it for free to build a interactive website.


Eventhough there are many live support software products from vendors form all over the world, such as: liveperson, Provide Support, boldchat, livehelper, whoson, websitealive, PHPlive support, livechatnow, etc., they are not inexpensive at all, or the online support features are too complcated and you don't know how to use. Some cheap live support software products cannot meet your needs of your online store. You want to get the best live support program at low cost, and ideally, it is a free or the cheapest live support application in the world. Our livesupport product - Chat4Support is a free online support service. It is only only a html chat software, but also works for asp, php or jsp web pages.


Why choose Chat4Support instead of live person software, live helper, bold chat, who's on, phplive,live chat now and other live support software products ? Not only because Chat4Support is a real free livechat support software product, but also it has quite a few advanced useful features in its Professional edition, which differentiate it from other live support programs. This live help support solution can bring many benefits to your online business.


Are you looking for not only the best live chat software, but also a website visitor monitoring software ? Among other live support suppliers, Chat4Support is the cheapest chat support software with visitor tracking features. Try this great online chat support software to add a live support to your website. Please download the live website chat software. it is not open source live support mdules, but the live support service is really free.


Chat4Support Key Features


  • Live Chat Support, Proactive Support Chat, Multiple-way Chat, Chat Statistics Reports,Chat History
  • Website Visitor Monitoring, Live Visitor Tracking, Visitor Footprint Tracker, Valuable Visitor Identification
  • Website Traffic Monitoring, Website Traffic Stats, Stats of Visitor Unique IPs (Hits) /Pageviews
  • Live Keyword Analysis, Keyword Matching, Referrer/Search Engine Analyzer, KeyWord Mining
  • Knowledge Base Management & Canned Messages for Online Support & Response, SSL Support, File Transfer, Support Ticket System

If you want to find a method to offer a free online support for website visitors, you may go ahead to download and install Chat4Support to a free live support for your website. When you can live help clients with this livesupport software, you will find there are a lot of benefits for your business through a great live help chat software tool. Here are some benefits of using a website chat software


Benefits of Choosing Professional Live Support Software :


Boost sales and revenue

With the expanding usage of online platforms on the internet, there are more and more customers or web visitors preferring immediate online support rather than email and telephone supports. Chat4Support is a live support tool for offering instant live chat and online support. Usually customers or visitors are not willing to wait for a long time for your responses on their requests. So instant live support is very necessary for doing business nowaday. With Chat4Support, your live website operators can do everything efficiently due to the easy use of chat with your customers or visitors. Your operators can offer timly live support and online customer services assistance, which can ensure to attract more customers or potential customers to do businesses on your website. So, if you realize the positive effects of providing live support instantly, you can find that the rate of your online customers or potential customers that are inclined to purchase your products and subscribe your services is boosted so much once they use live support and live chat with your online operators. Without doubt, live support, or live help, can increase customer satisfaction on your business, products and services. Chat4Support is the right software to offer live support that can make you easily close deals or proceed sales with your website visitors or customers who would like to purchase online. Obviously, a live operator support software is helpful to increase online sales.

 

Easily access customer service

Live support service on your website allows you to quickly assign customer support operator to give live help to any visitors on website who have any questions , information or comments regarding your products and services. Since Chat4Support software is a tool for you to live chat with your customers or visitors in realtime, you can offer instant and effective live support when you and your customers or visitors are on your website . This is sure to make you can easily provide your best customer services and enable you to attract more customers and potential customers to deal with you and increase the revenue of your company's products and services. Obviously, ChatSupport is a great chatting software program for customer service support.


For the persons who do business online

It is true that online businesses are very popular all over the world now. There are large online stores or platforms, such as eBay, Amazon, and other ecommerce companies that doing business on the internet. All these online businesses require a tool to chat with their customers or visitors, solve problems and offer instant online support. Integrating live support chat software on your website will enable your company to provide the very best live help and live customer support to increase sales and lift customer service levels. Customers or visitors will be more satisfied with the live help and instant services support because of the immediate response. Furthermore, providing online support on website is imperative to reduce shopping cart abandonment. Live customer service will measurably increase online sales because providing instant service can mek a way of answering questions that a customer might have making an online purchase. Undoubtedly, it is very important for any business which deals with E-commerce issues. Customers will be more likely to initiate chat for simple live support by clicking live contact button appearing on the web page they are browsing, instead of going to your "Contact Us" page to get live support method. By doing this, you will effectively reduce your abandon rate of online business. So, don't hesitate to add a live support provider to your site.

 

Shorten the sales cycle

Chat4Support lets you afford live support to your customers or website visitors. Your online operators can use this chat support software to connect with customers or visitors instantly with live chat or click-to-call-chat to close on-the-spot sales. Obviously, transactions between your company and your customers can be shortened by live support. Live website operators can search for potential customers, invite them to chat if they look interested into your business, send product & service information to the customers and solve the problems aroused by the customers. They do not need to complete their businesses only by phone calls or emails. Using live support software is a more efficient method to help complete transactions. Live help can dramatically reduce the time required more than by other means to communicate with your web visitors or customers. Nobody is willing to waste their time to wait for your emails or phones or faxes to illustrate your products or services. Chat4Support software provides you the best way to supply live support that let you serve your clinets better.

 

Receive invaluable customer feedback

Chat4Support is the best way to provide instant live help and online support on website. By using Chat4Support software, the online operators are able to receive invaluable customer feedback on time during and after sales. They could provide instant live support during the chat and then receive comments and feedback from customers. Customer feedback is important to your online business to improve your products, services, business processes and even the customer service itself. A good live support is more efficient, and offers fast solutions for you to assist your customers or visitors for many industires and businesses, not only in online stores, but also in more industries, such as customer support institutions, web hosting, real estate, financial, universities, eBay, insurance, law firms, and so on.

 

No more expensive charges again

Your live operators can not handle concurrent multiple phone calls when promoting products and offering customer services to your online customers or website visitors. When using Chat4Support software to offer live support, it means you do not need to use a phone call or fax or even email to contact with your customers or visitors. You do not incur in any telephone charges and costs. You just only do everything on your website to communicate with your customers or live visitors and provide live help support. This method can dramatically reduce the costs of bills. If you are seeking a live support program supplier, Chat4Support is a good solution to add a live chat to your site.


Improve online marketing performance and maximize the marketing ROI

By using Chat4Support live support system, the chat application can make you provide professional live support to your online customers or visitors. The live support software has the ability to increase your online revenue with higher sales and conversion rates and larger order amount. You can sell your products on your website instantly by chatting with your customers who are browsing your site. In addition, a good business live support software solution will also have some powerful features that allow users to track website visitors, know where the visitors are from, which keywords they are using, how many webpages they view, how much time they stay on each important page, and so on. So you can analyze all these data to determine which keywords they use are profitable, and then you may increase bid for these keywords in PPC campaignes such as Google Adwords. On the other hand, if you find some keywords are not effective, (for example, if website visitors using those keywords just browse one page for a while then leave, it means those keywords are useless.) you may decrease the bids or even delete them from the keyword list on the Adwords' ad group. In this way, your PPC marketing's ROI will be definitely increased. You can apply the same method to improve your SEO and SEM campaignes so that you can concentrate on some profitable keywords or long-tail keywords. A professional live chat software, like Chat4Support, should have these kinds of functions in addition to live support features.

 

Improve operators' efficiency and productivity

In many other live chat support systems, operators normally engage with one task. While in the website embeded Chat4Support live support system, operator can perform more than one task at a time. Each of your operators can build up more than one chats with your live customers or visitors at a time. If they find that the contents of chats are not consistent with their own jobs, they can transfer the chats to others who are in charge of, to offer live support to customers or visitors instantly. For example, the customer support department staff can transfer chats to the guys in IT department. Also, operators can search customer database, reply emails or pick up the phone calls while chatting with their clients. This function of this live assistance course can increase your operators' efficiency of doing business on the web site.


Attract more interests of customers

Chat4Support can make you offer helpful and convenient live support to your customers or visitors when browsing your web site. During the live chat with your online customers or visitors, your operators can display customers' or visitors' desired images, screenshots, documents, pages about your products or services, during the instant live support for your customers or visitors. This is impossible to happen in the phone call or emails support. All of these live methods to introduce your products and services can certainly increase the interests of your online customers or visitors who are browsing your site.


Improve your customers' confidence and loyalty

In the business with online service on a website, live customers or visitors always hope to get the quick responses on their help requests. Someime they require very small clarification to be resolved, but for small things waiting for hours or maybe day is quite uncomfortable. The typical response time to customer inquiries via e-mail is over 24 hours or within one business day, and many go completely unanswered. Personal interaction and instant live support is the best way to solve these problems. If you offer live help to your customers or visitors, they will have more confidence on your products and services. Chat4Support indeed can personalize the relationship between you and your customers or site visitors. Through Chat4Support software, you are able to provide live support and chat with your customers or visitors in real time, and you can build up and reinforce the confidence and loyalty of your customers or web site visitors.


Convert more website visitors into customers

Chat4Support live support software can effectively help you increase your conversion rate by turning a simple web visitor into a well targeted prospect. Chat4Support offers voluntary chat invitation for your operators. Inviting website visitors or customers to chat with you is very important in doing on-line business and supporting customer services. This approach verifies that you are loyal and sincere to your customers or perspective customers. Live support can let you directly interact with your customers or web visitors directly, and allow your customers or visitors collect the critical and correct information about your products and customer services. This messure, of course, is sure to increase online sales due to the instant and fast live support.


Proactively seek sales or marketing clues

Chat4Support can increase proactive sales or find clues of potential clients. Live support in Chat4Support allows your online operators to proactively initiate friendly requests to your customers or web visitors who are browsing your website. This method allows your operators to search your website visitors' feedback regarding your website and allow immediate live help support to your online customers or visitors. Your customers or visitors do not need to wait for your answers for a long time any more. When your operators find out some customer or visitor is browsing your web site, the operators can invite the customer or visitor to the chat at the first time. With just a click of a mouse, your operator can automatically open a chat window on visitor's or customer's computer screen, and provide live help immediately. So, you can also allow your sales team to proactively seek new opportunities and increase sales closure. Your sales operators and achieve this by pro-actively asking and answering some pre-sales stuff if your browsing site visitors require assistance. On the other hand, operator can find who are hot prospects and invite them to chat directly, for example, if the live support application shows the visitor is a return visitor, or is browsing many pages, then you need pay more attention on this potential customer. That is the point of finding a new marketing or sales clue.


Offer first impression

With a nice live support widget, you put professional live support on your website and prepare a positive message to your live customers or visitors. The kind, warm, and polite messages will let your visitors or customers feel you are sincere to help them. Providing live help and customer service support can let your customers and visitors feel more comfortable and know that your company cares about all their needs indeed. In fact, professional live support plays an important role in the chat with customers and increasing the sales revenue.

 

Costless communication channel for your website visitors
Chat with your web site visitors and turn them into real customers, Chat4support is a low-cost customer service solution. No Plug-ins or ads on the software are required so that your visitors feel your live support is professional. The free version Chat4Support can meet this requirement. And all your website visitors don't need to download the program on their side, they can chat with your operators with their own browser. Obviously, on an effetive and low-cost live support platform, live chat help online lets your operators work efficiently to increase sales by answering questions instantly and by offering consumers with special offers, coupons and other incentives.

 

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Finally, after you decide choose a professional live support software for your website but you don't want to hire any website designer or professional to add live support to your website, you may think "how to make my own live support by myself ?" or "how to add live support to my website by using a simple tool ?" As a smart website webmaster or online business operator, you may choose free live support software that is easy to setup. The aboved metioned software product, Chat4Support, can be your best option to set up live support on website. Please download the handy chat4support software and try the fully functional & Professional version today.


In summary, you can use the professional criteria mentioned in this article to choose a professional live support software that can boost your online business and greatly improve customer service. Chat4Support is such a cost effective live support software product that helps you to sell your product online and give superior customer support service and also lets you improve your online marketing performance. With just the click of the mouse, your website visitors are able to contact your online support team for live assistance through Chat4Support's live chat system, and your team can easily identify the business hot prospects and find more marketing clues. You will achieve more success by using a professional live support software system.